PRIVACY POLICY

Global Agents Co, Ltd. fully understands the importance of protecting personal information. We will maintain appropriate safeguards to the collected personal information.
We have established our Privacy Policy to respect the privacy of our users, and to manage and protect personal information with the utmost care.

1. Personal Information

The personal information we collect may include information to identify you as our customer such as your name, birth date, gender, occupation, phone number, address and e-mail address. We define personal information as information that can identify an individual.

2. Information Use and Providing Information to Third Parties

We collect personal information from our customers (residents, prospective residents, co-signers) including your name and address to operate our real estate business.
We may collect additional information as necessary when you request information or a service.
We will not use your information beyond the purpose of the use that we have previously specified, unless it is required by an applicable law.

3. Confidentiality and Security

To protect your personal information from threats of improper disclosure or modification, we will maintain necessary and appropriate safeguards, which will be reviewed on a regular basis.
We provide necessary and appropriate instruction to and supervisions of our employees concerning the handling of your personal information, as a part of your privacy protection.

4. Information Sharing and Disclosure

We may provide your personal information to our commissioned business partners that we believe to be responsible, solely for facilitating specific real estate services that we provide.
These business partners will be selected only if they provide reliable privacy protection.
We will exercise necessary management and supervision under confidentiality agreements.

5. Questions and Concerns

If you have any questions or concerns about our handling of personal information, please contact us at:

Global Agents Co., Ltd.
President & CEO: Tsuyoshi Yamasaki
(Supplementary Provisions)
Established and Enforced on March 1, 2021

Handling of Personal Information

Global Agents Co, Ltd. will use personal information obtained within the scope of purposes described below.

Global Agents Corporation (hereinafter referred to as "the Company") respects the privacy of all users of its services (hereinafter referred to as "Customers"), including companies, partner companies, and organizations that use the services provided in accordance with this Privacy Policy (hereinafter referred to as "the Services"), and handles them with the utmost care. We respect the privacy of our Customers and will handle their personal information (as defined below) with the utmost care and attention.

1.Definition of Personal Information

Personal information is information about an individual customer that can be used to identify the user by name, address, telephone number, e-mail address, or other descriptions that constitute the said information. Personal information also includes information that cannot be used to identify a user by itself, but can be easily matched with other information to identify the user as a result.

2. Purpose of use of personal information

We will use the personal information we receive for the following purposes:
(1) Provision of services to customers.
(2) Contacting customers for the purpose of confirming reservation details, etc.
(3) Shipping products, payment and settlement, and other information and confirmation related to transactions, etc.
(4) Providing information on the Company's or the Group's services by sending promotional materials, printed matter, telephone calls, e-mails, etc.
(5) To conduct marketing activities (interviews, etc.), analyze customer trends, and conduct surveys and analysis for product development, etc.
(6) To monitor, improve, and develop the use of the facilities, products, and services of the Company and its business partners.
(7) Improvement of the Company's website and the Company's services and products.
(8) To send invitations, guides, and seasonal greetings to events hosted, co-hosted, sponsored, supported, or cooperated with by the Company.
(9) Appropriate execution of entrusted work in cases where all or part of the handling of personal information is entrusted to us by another business entity.
(10) Selection activities and various communications related to recruitment, etc.
(11) Other operations incidental or related to the above purposes of use.
(12) Responses based on laws and ordinances or notifications and guidance from administrative authorities.

3. Provision of personal data to third parties

We will not disclose or provide personal data to third parties without the consent of the customer, except in the following cases:
(1) When we determine that the customer would be disadvantaged by the third party.
(2) When it is especially necessary to improve public health or to promote the sound growth of children, and it is difficult to obtain the customer's consent.
(3) Cases in which the handling of personal information is necessary for cooperating with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and in which obtaining the customer's consent is likely to impede the execution of those affairs.
(4) When disclosure of personal information is requested by a court of law, a public prosecutor's office, the police, or an agency with equivalent authority.
(5) When the customer himself/herself explicitly requests disclosure or provision of the information to a third party.
(6) When disclosure or provision is permitted by law.
(7) When personal information is provided in connection with the succession of business due to merger or other reasons, and the information is handled within the scope of the purposes of use before the succession.

4. Outsourcing the Handling of Personal Information and Supervision of Outsourced Third Parties

We may entrust the handling of personal information, etc. to a third party to the extent necessary to achieve the purpose of use. In such cases, we will exercise necessary and appropriate supervision over the consignee in accordance with the Personal Information Protection Law and other related laws and regulations.

5. Use of statistically processed data

When creating anonymized processed information, we take necessary measures to ensure that it is not possible to identify specific individuals or to recover the personal information used to create such information. When we use the anonymized processed information ourselves, we will not collate it with other information for the purpose of identifying (re-identifying) the individual to whom the original personal information pertains. When we have created anonymized processed information, we will publicly announce the items related to individuals included in the anonymized processed information as required by law.
When we provide anonymized processed information we have created to a third party, we will publicly announce the items of information concerning individuals included in the anonymized processed information to be provided to the third party and the method of providing such information, as required by law, and clearly indicate to the third party that the information to be provided is anonymized processed information.

6. Limitation of acquisition of sensitive personal information

As a general rule, we do not acquire personal information that includes the following information. However, this shall not apply if the customer voluntarily provides such information.
(1) Matters related to ideology, creed, and religion.
(2) Matters related to race, ethnicity, family origin, legal domicile (excluding information related to the prefecture where the customer resides), physical or mental disability, criminal record, and other matters that may cause social discrimination.
(3) Matters concerning the right of workers to organize, collective bargaining, and other acts of collective action.
(4) Matters related to participation in collective demonstrations, exercise of the right to petition, and exercise of other political rights.
(5) Health care and sexual life.

7. Identity Verification

When a member registers for a web service, when a member uses the service, or when a member requests disclosure, correction, deletion, or suspension of use of personal information, the Company confirms the identity of the member by using personally identifiable information (name, address, telephone number, date of birth, e-mail address, membership number, password, etc.). However, we will confirm the identity of the individual by using personally identifiable information (name, address, telephone number, date of birth, e-mail address, membership number, password, etc.). However, the Company shall not be held responsible for any personally identifiable information obtained and used by any person other than the person in question.

8. Changes to the Privacy Policy

We may change our Privacy Policy in response to changes in social conditions, technological advances, or amendments to the Personal Information Protection Law. In the event of such changes, the Company will notify users of such changes by posting the revised Privacy Policy on the Company's website, by notifying users of such changes, or by other appropriate means.

9. Disclosure, correction, suspension of use, etc. of retained personal data

If a customer requests disclosure, correction, etc. (correction, addition, deletion), or discontinuance of use, etc. (discontinuance of use, deletion) of retained personal data because the content of the personal data is not true, we will disclose the retained personal data after confirming the customer's identity by presenting a copy of the resident certificate or other evidence. If we are unable to comply with the request, we will explain the reason to the person in question. Please contact the following office for the specific request procedures.

10. Inquiries

We will endeavor to respond sincerely and promptly to questions, opinions, complaints, etc. regarding the handling of personal information.
Please contact the following reception desk for questions, etc. regarding the handling of personal information.

About Information sent from your device to third parties

When you use this service, information about you and your device may be sent from your device to third parties authorized by us. Please refer to the details below, and how to disable (opt out) sending the information.

Use of Cookies

We may obtain and use the Customers information through cookie data to provide better services. The Customers can disable the cookie by changing browser settings. However, without cookies, they may not be able to use a part of our services. We use “Google Analytics” which is the access analysis tool provided by Google on this website.
Use of Google Analytics
We use Google Analytics on several of our webpages to understand the Customer’s behavior on our website/app. When Google Analytics is used, Google collects, records and analyzes the history of the Customer’s site visits by using cookies that we issue. We receive the analysis results from Google and use them to understand the Customer’s behavior on our website. There is no personal information that identifies the specific individuals in the Customer’s information collected, recorded and analyzed by Google Analytics. In addition, these data are handled by Google in accordance with its privacy policy. For more details of the policy, please refer to Google Analytics Terms of Service and Google Privacy Policy.

Google Analytics Terms of Service

https://marketingplatform.google.com/about/analytics/terms/jp/
Google Privacy Policy: https://policies.google.com/privacy?hl=en

About other services

■Bugsnagstrong About this service：It is used to discover bugs and gather error analysis.
Website: https://www.bugsnag.com/
Privacy policy: https://smartbear.com/privacy/
About the operating company (SmartBear): https://smartbear.com/company/about-us/

■Karte
About this service：It is used for accessing analysis and marketing.
Website: https://karte.io/
Privacy policy: https://karte.io/karte-policy.html
Optout: https://karte.io/optout/
About the operating company(Twilio, Inc.): https://plaid.co.jp/

Personal Information Inquiry Contact
1-29-3 Higashi, Shibuya-ku, Tokyo 150-0011
Global Agents Co., Ltd.
E-mail:info@global-agents.co.jp

(Supplementary Provisions)
Established on March 1, 2021
Revised on August 1, 2024